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If I have a claim either after hours or on the weekend, what should I do?
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Our main office phone number has recorded instructions to call an answering service (for emergency claims only) which in turn will then contact someone at Rampart. You can also call your insurance carrier directly via the provided list of numbers on this website. If your claim can wait until the next morning or until the weekend is over, you can call our office directly and report it then.
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Where should I send my payment?
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You can send payment directly to the company via the address listed on our website. There may also be an option for you to call the company and pay via credit card over the phone or electronic funds transfer over the phone.
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Coverage on our policy needs to be increased. What is the best way to go about doing that?
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Coverage can only be ammended by speaking with someone in our office. We will also require that you confirm your requested change in writing.
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How do I know if I am covered properly?
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We are available to review your coverage with you at anytime.
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Why should I use The Rampart Group rather than go to a company direct or another agent?
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We are able to find the best insurance program for your specific needs via the various companies we represent as the buyer of insurance for our clients. We believe that our independence allows us to offer the best possible choices to our clients and not be restricted to the products and coverages of just one company. Our Customer Service Representatives are experienced and professional and have what it takes to make sure that your needs are satisfied.
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